General terms of use

1Terminological notes for the purposes of these Terms and Conditions:

- Website – the website www.tonersupport.com;
- User – any natural or legal person using the Website with a personal registration;
- Visitor – any natural or legal person using the Website without a personal registration;
- Third Party – a natural person other than the person registered as the User, who accepts the User's Products upon delivery;
- Distributor – Toner Stream Ltd., representing Toner Support Ltd., and also authorized to offer and sell the goods manufactured and imported by Toner Support Ltd.

These Terms and Conditions are intended to regulate the relationship between Toner Stream Ltd., UIC 175329384, with its registered office and management address at 14A Prof. Ivan Georgov St., 1220 Sofia, hereinafter referred to as the DISTRIBUTOR, and its customers, hereinafter referred to as the USERS, of the Toner Support Online Store e-commerce platform, hereinafter referred to as the WEBSITE.

DISTRIBUTOR INFORMATION

Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

1. Distributor Name: Toner Stream Ltd.
2. Registered Office and Management Address: 14A Prof. Ivan Georgov St., 1220 Sofia
3. Business Address and Consumer Complaints Address: 14A Prof. Ivan Georgov St., 1220 Sofia
4. Correspondence: office@tonerstream.com
5. Phone: +359 2 980 90 96
6. Registration Number: UIC 175329384
7. Supervisory Authorities:

• Commission for Personal Data Protection

Address: 2 Prof. Tsvetan Lazarov St., Sofia
Tel.: (02) 940 20 46
Fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg

• Consumer Protection Commission

Address: 4A Slaveykov Sq., Floors 3, 4 and 6, 1000 Sofia
Tel.: 02 / 980 25 24
Fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg

- OEM* toner cartridge – a toner cartridge manufactured by the original equipment manufacturer;
* OEM – from "Original Engine Manufacturer" – the internationally accepted term for manufacturers of original equipment produced by major global brands.
- Service – any service provided to the User through the Website;
- Product – any finished product, component, or consumable offered for sale through the Website;
- Order – any declaration of intent by the User for the delivery of a Product and/or Service, confirmed through the Website or by another method accepted and announced by Toner Support Ltd.;
- Terms and Conditions – the rules and limitations governing the relationship between the User, on the one hand, and the Distributor and Toner Support Ltd., on the other hand, when using the Website to obtain information and/or purchase a Product. The User agrees to comply fully with these Terms and Conditions throughout the entire period of using the Website.

2Services

2.1. The following services are provided through the Website:

• buyback of empty used OEM toner cartridges from individuals and companies;
• distribution of remanufactured compatible OEM toner cartridges manufactured by the Distributor under the proprietary BLACKBOARD brand, as well as remanufactured OEM toner cartridges from other manufacturers under their respective brands;
• distribution of components for toner cartridge remanufacturing (recycling);
• distribution of spare parts for printers, copiers, and multifunction devices;
• toner cartridge refilling and remanufacturing (recycling);
• printer and copier repair.

2.2. The subject of the Services consists of the products offered on the Website. They are described by type and classified into categories according to their common and similar characteristics.

3Access to Services. Registration and Distance Contract

3.1. Free access to the Website grants the status of a Visitor. General information, information about the offered products, and information regarding the buyback of empty OEM toner cartridges are available.

3.2. In order to conduct commercial activities through the Website, registration as a User is required, granting extended access status. Registration is a mandatory prerequisite for the commercial activities that constitute the primary purpose of the Website.

3.3. Registration is a process during which the Visitor, by following the steps specified on the Website, voluntarily enters the required information and accepts these Terms and Conditions.

3.4. When registering on the Website, the Visitor undertakes to provide true, accurate, and valid information by entering it in the designated fields: contact person, contact telephone number, company details (if applicable), full communication/delivery address, email address, etc.

3.5. Registration on the Website is not automatic. After the Visitor completes the registration form, a registration request is generated. A Website administrator contacts the Visitor and activates the account. Upon successful completion of this process, the registered Visitor acquires the status of a User.

4The User has the right to:

• browse, place individual Orders through the Website, and receive Products and Services under the terms and conditions specified therein;
• seek and request additional information about any Product or Service displayed on and/or described on the Website;
• obtain information about the status of their Order;
• receive delivery of the ordered Products and Services to the delivery address specified by them. Delivery conditions are described in detail in Section 12 below.

5Rights and Obligations of the Distributor

5.1. The Distributor shall provide the Products and Services ordered by the User within the agreed period and with good quality. The Distributor shall provide additional information, consultations, and assistance to Users through personal contact, telephone, email, or other communication channels. The Distributor shall comply with the delivery, warranty service, and complaint handling conditions.

5.2. The Distributor has the right, at any time and without prior notice to the User, whenever the latter uses the Services in violation of these Terms and Conditions, and also at the Distributor's own discretion, to terminate, suspend, or modify the Services provided.

6Scope of Application

6.1. The Distributor conducts commercial activities through the Website with every registered User. The User is entitled to all commercial benefits announced by the Distributor on the Website or agreed upon individually.

6.2. The Distributor may conclude a trade and/or distribution agreement with the User that differs from the distance contract established upon completion of the registration referred to in Section 3 above. The terms of such agreement are aligned with these Terms and Conditions but may provide additional benefits for the User beyond those mentioned in Section 6.1, such as better discounts, more favorable commercial terms, and/or extended payment deadlines. In such cases, the Distributor may require the User to commit to fixed minimum sales volumes.

6.3. Every offer or agreement made on behalf of the Distributor, as well as all supplements and/or amendments thereto, shall be interpreted in accordance with these Terms and Conditions. Specific requirements that differ in whole or in part from these Terms and Conditions shall be binding on the Distributor only if they are made in writing and signed on behalf of the Distributor by a duly authorized representative.

6.4. In the event of any conflict between these Terms and Conditions and the provisions of an agreement concluded with the Distributor, the provisions of the agreement shall prevail.

7Products and Brands

7.1. The Distributor distributes the following types of compatible toner cartridges:

- manufactured by Toner Support under the BLACKBOARD brand – a trademark owned by Toner Support;
- manufactured by other companies producing compatible toner cartridges under their respective brands.

7.2. All components sold by the Distributor are intended for the remanufacturing of OEM toner cartridges.

7.3. The designation of Products on the Website as recommended by the Distributor represents only an expert opinion intended to facilitate Users. Such designation shall in no way constitute a mandatory recommendation for Users, and the Distributor shall not be liable for any consequences resulting from the User's decision based on such recommendation.

8Offers

8.1. Prices for Products and Services published on the Website constitute offers.

8.2. Unless otherwise agreed, offers remain valid for a period of thirty (30) calendar days from the date of publication on the Website. After the expiration of this period, the prices and conditions announced by the Distributor shall be subject to confirmation.

8.3. The Distributor reserves the right to withdraw or modify an offer at any time. If an offer is modified before the expiration of its thirty-day validity period, Products ordered prior to the modification shall retain their original prices.

8.4. An Order shall be considered valid only when all specific requirements explicitly stated in the offer, together with these Terms and Conditions, have been accepted.

9Orders

9.1. The User expresses the intention to purchase Products offered on the Website by placing an Order.

9.2. A new Order begins when the User selects a Product and adds it to the shopping cart displayed in the upper-right corner of the navigation bar. The User may continue selecting Products and adding them one by one, with each new click on the cart adding an item to the active Order. By clicking on the cart, the User can view the current status of the Order (Products and prices), review and modify it, while the total price is recalculated automatically.

After entering all desired Products into the Order, the User continues by providing the required information according to the steps specified on the Website. The User selects a payment method, enters invoicing details, specifies the delivery address, and includes any additional conditions they wish to communicate to the Distributor regarding the Order. The message "Thank you for choosing our product." indicates that the process has been successfully completed. The Order is then forwarded for processing.

Once finalized, every Order is registered in the Distributor's processing system, and the User receives a confirmation email.

9.3. The delivery schedule for destinations outside Sofia is as follows: Orders completed on a business day before the specified deadline (normally 4:30 PM) are processed and handed over to the courier on the same day. Orders placed after the specified time are registered on the next business day.

Some deliveries outside Sofia must be finalized earlier due to courier schedules requiring earlier parcel handover deadlines. Our specialists will provide detailed information when applicable.

9.4. Within the territory of Sofia we operate according to the following schedule:

- Orders completed by the User before 12:00 PM are delivered by 5:00 PM on the same day;
- Orders completed before 5:00 PM are delivered by 12:00 PM on the next business day.

9.5. Please note that delivery periods for Orders placed on non-working days begin on the first business day following the day on which the Order was placed.

10Prices

10.1. The published prices apply under the condition "ex works from the Distributor's warehouses".

10.2. The Distributor reserves the right to change prices and correct technical or other errors regarding the Products without prior notice to the Users. If an Order has been confirmed before the price change, it shall be fulfilled at the previously confirmed prices.

10.3. The published prices apply to quantities from one (1) to twenty (20) units inclusive. Prices for larger quantities shall be negotiated individually. This rule applies both to the buyback of empty toner cartridges and to the sale of Products by the Distributor unless expressly agreed otherwise.

10.4. The prices of the Products displayed on the Website are exclusive of Value Added Tax (VAT). The final selling price of each Product, including VAT (and any other applicable taxes), is displayed when the Order is opened.

11Payment Terms

11.1. The Distributor issues an invoice for the value of each completed Order immediately before its delivery.

11.2. The User may pay for the ordered Products and Services in cash, by bank transfer to the Distributor's account, by credit or debit card, or via PayPal. Cash payments may be made at the Distributor's office or by Cash on Delivery upon receipt of the Products.

11.3. Unless otherwise agreed, the User shall pay by bank transfer within five (5) business days from the date of receipt of the Products and/or Services. For deliveries within Sofia, the date of receipt is deemed to be the date on which the User signs the delivery acceptance protocol accompanying the shipment. For deliveries outside Sofia, the date of receipt is the date on which the User or a Third Party signs the courier waybill.

11.4. When collecting Products directly from the Distributor's office, the User may choose either to pay in cash upon collection or by bank transfer under the conditions specified in Section 11.3.

11.5. Payment shall be made in the currency in which the invoice has been issued.

11.6. The Distributor does not offer discounts for early payment.

11.7. Statutory interest shall be charged on overdue payments in accordance with the applicable Bulgarian legislation governing default interest on overdue monetary obligations.

11.8. Where the User has concluded a separate agreement with the Distributor containing different payment terms, the provisions of that agreement shall prevail until its expiration.

12Delivery

12.1. Delivery of Products and/or Services ordered through the Website includes all activities required for transferring the Products from the Distributor to the User, including selection, packaging, transportation, and handover. Delivery does not include installation, testing, diagnostics, or any other activities requiring specialized expertise.

12.2. Delivery is carried out after the Distributor confirms the User's Order. The Order confirmation procedure is described in detail in Section 9 of these Terms and Conditions.

12.3. The standard delivery period is up to forty-eight (48) hours for Orders placed on a business day before the deadline specified in Section 9.3. Orders placed on non-business days begin their delivery period on the first following business day.

12.4. Delivery costs are borne by the Distributor when the Order value exceeds €40.00 / BGN 80.00 excluding VAT for cash or Cash on Delivery payments, and €60.00 / BGN 120.00 excluding VAT for bank transfer payments. Deliveries within Sofia are carried out using the Distributor's own transport, while deliveries throughout the country are made through a courier selected by the Distributor.

12.5. For Orders below the above-mentioned amounts, delivery charges shall be borne by the User unless otherwise agreed.

12.6. Upon delivery, the User or a Third Party signs the accompanying delivery documents. Within Sofia, the accompanying document is a delivery acceptance protocol. Outside Sofia, signing the courier waybill constitutes acceptance of the delivery. A Third Party is any person other than the Order holder who is present at the specified delivery address and accepts the Order on behalf of the User.

12.7. Refusal to accept delivery outside the cases described in Section 12.12 shall be considered unjustified, and the User shall reimburse all delivery and return transportation costs.

12.8. If the User cannot be found at the specified delivery address or fails to provide access for delivery within the agreed period, the Distributor shall be released from its delivery obligation. The User may request a new delivery after covering all additional costs, and a new delivery period shall commence upon confirmation of the new request.

12.9. Where the Distributor delivers the Products itself or through a courier selected by the Distributor, the risk of accidental loss or damage remains with the Distributor until the Products are handed over to the User. If the User chooses a different carrier, the risk passes to the User upon transfer of the Products to that carrier.

12.10. The Distributor shall make reasonable efforts to deliver the Products and/or Services within the agreed timeframe. Delays in delivery shall not entitle the User to terminate the contract or claim damages resulting solely from such delay.

12.11. The Distributor selects the courier used for deliveries. If the User requests another carrier, the User shall bear all delivery costs regardless of the Order value.

12.12. The User may refuse acceptance of a delivered Product only in the following cases:
12.12.1. the delivered Product clearly differs from the Product ordered and this can be established through ordinary inspection;
12.12.2. there is a discrepancy between the ordered and delivered Product that could not reasonably have been detected at the time of delivery;
12.12.3. the User exercises the statutory right of withdrawal in accordance with the Consumer Protection Act.

12.13. In the cases referred to in Sections 12.12.1 and 12.12.2, the User may request replacement of the delivered Products with the Products originally ordered within three (3) business days after receipt. Where such discrepancy exists, the Distributor shall deliver the replacement Products at its own expense within two (2) business days.

12.14. The User may exercise the right of withdrawal under Article 50 of the Consumer Protection Act within fourteen (14) days after receiving the Products, provided that they are returned in the same condition in which they were received, unopened and unused, except where statutory exceptions apply.

12.15. Where the User withdraws from the delivery under Section 12.14, the User shall reimburse the Distributor for the return transport costs.

13Partial Delivery and Storage

13.1. Where an Order contains multiple (more than one) items, the Distributor reserves the right to deliver and invoice one or more portions of the Order separately. Unless otherwise expressly agreed, each partial delivery shall be invoiced independently, and each invoice shall be paid separately in accordance with the payment terms specified in Section 11.

14Transfer of Ownership

14.1. Ownership of the Products shall pass to the User only after the full payment of the Order price, including all delivery costs and charges.

14.2. The User acknowledges that all Products are supplied solely for use by an authorized person and that ownership shall remain with the Distributor until all outstanding obligations have been settled in full.

14.3. The User undertakes to keep the Products in good condition until the full amount owed to the Distributor has been paid.

15Force Majeure

15.1. Force majeure shall include any natural disaster, accidental or extraordinary event, or actions of third parties beyond the Distributor's control that make the fulfillment of the Distributor's obligations impossible.

15.2. Neither the Distributor nor the Users shall be liable for failure to perform their obligations during the period in which force majeure exists and its consequences continue. During this period, the performance of all mutual obligations shall be suspended. This exemption does not apply to overdue payments that became due before the occurrence of the force majeure event.

15.3. The party affected by force majeure shall notify the other party without delay, as soon as reasonably possible, regarding the circumstances and restrictions arising from the force majeure event.

16Warranties and Claims

16.1. The Distributor guarantees that all Products sold by the Distributor are free from functional defects.

16.2. The Distributor guarantees that the use of each Product is completely safe for the health of its user and for other persons in the surrounding area, provided that the Product is stored, installed, and operated in accordance with the requirements specified by the manufacturers of the Product's components and of the equipment in which it is used.

16.3. The Distributor's warranty policy is applied in accordance with the provisions of the Consumer Protection Act relating to the statutory legal guarantee of conformity.

16.4. The Distributor provides warranty coverage for the Products it distributes.
16.4.1. The warranty period for components and spare parts is one (1) year and corresponds to the manufacturer's warranty.
16.4.2. The warranty period for remanufactured toner cartridges is one (1) year or until the cartridge has completed its service life, whichever occurs first.

16.5. In the event of warranty repair, the warranty period shall be extended by the duration of the repair.

16.6. The service life of a compatible toner cartridge ends upon the occurrence of any of the following circumstances:

- the cartridge yield* has been exhausted;
- the toner inside the cartridge has been depleted;
- the cartridge stops functioning following a command from its chip.
* Yield – the cartridge capacity measured by the number of printed pages, calculated at 5% page coverage.

16.7. The warranty becomes effective on the date the Product is handed over to the User, as evidenced by the signed delivery documents. The warranty remains valid provided that the Products are stored, installed, and operated strictly in accordance with the manufacturer's requirements for the components and the original equipment (printer, copier, or multifunction device).

16.8. The warranty shall become void if the damage is caused by any of the following:

- improper transportation not provided by the Distributor;
- improper storage, installation, or operation;
- an attempt by the User to repair the Product.

16.9. The Distributor assumes warranty responsibility for possible defects where Products are delivered using the Distributor's own transport or a courier selected by the Distributor. Where delivery is made by a courier selected by the User, the Distributor shall only be responsible for the quality and safety of the packaging until the Products have been handed over to the courier.

16.10. Warranty claims shall be submitted orally or in writing at the Distributor's office, electronically, or through a conventional postal service. Where submitted by post, the date of the postal stamp shall be considered the date on which the claim was filed.
16.10.1. Every warranty claim shall be entered into the Distributor's warranty claims register, and the User shall receive a document confirming the accepted claim.

16.11. When submitting a warranty claim, in addition to describing the malfunction, the User shall also provide the following information: the model of the machine in which the Product is used, the subject of the claim, the exact system error message displayed by the machine (if applicable), the operating conditions and workload of the machine, and sample printed pages illustrating the problem.

16.12. The Distributor shall analyze the warranty claim and issue its decision regarding its validity within three (3) business days.

16.13. Where the warranty claim is accepted as justified, the Distributor shall bring the Product into conformity with the Order within one (1) month from the date the claim was submitted.

16.14. The period between the acceptance of the defective Product and its return to the User after repair shall be added to the warranty period.

16.15. Upon successful resolution of a warranty claim, the Distributor shall issue a warranty service report, one copy of which shall be delivered to the User together with the repaired Product.

17Buyback of Empty OEM Toner Cartridges

17.1. Personal registration and User status are not required for the buyback of used toner cartridges. By visiting the Website, you will receive complete information about this process.

17.2. Toner Support Ltd. purchases empty used OEM toner cartridges listed on the Website together with their respective models and buyback prices. Toner Support Ltd. purchases cartridges both within Sofia and throughout the country. Cartridges may be delivered to the Distributor's office using the User's own transport, transport organized by Toner Support Ltd., or by courier. Transportation conditions differ for Sofia and for the rest of the country.

17.3. Anyone interested in selling used toner cartridges should contact Toner Support Ltd. and provide information about the cartridge models and quantities available.

17.4. Toner Support Ltd. pays for purchased empty toner cartridges in cash at its office, by money transfer (for Users outside Sofia), or by bank transfer. The User chooses the preferred payment method, and Toner Support Ltd. shall comply with that choice.

17.5. Payments to legal entities shall be made in accordance with the applicable legislation.

17.6. More detailed information about the buyback of empty toner cartridges can be found on the Website on the page "Buyback of Empty Toner Cartridges".

18Terms of Use. Access and Security.

18.1. The Website operates in accordance with the rules, requirements, and restrictions described in these Terms and Conditions, which apply to all Users. Every User accepts these Terms and Conditions as part of the registration process and agrees to comply with them from the moment they log in with their username and password until the moment they leave the Website.

18.2. The Terms and Conditions are published in a visible location on the Website and are available to everyone visiting the Website. If a User does not agree with one or more of the rules governing the use of the Website, they have the right to refrain from using it; otherwise, it shall be deemed that they fully accept these Terms and Conditions.

18.3. In the event of a breach of these Terms and Conditions, Toner Support Ltd. reserves the right to claim any compensation provided by law corresponding to the violation committed.

18.4. Identification of a User for the purpose of reproducing their declaration of acceptance of these Terms and Conditions shall be carried out through the information stored in the Website server log files, the User's IP address, and any other information obtained through the use of the Website.

18.5. These Terms and Conditions shall remain in force for all Users of the Website, both now and in the future.

19Amendments

19.1. Toner Support Ltd. reserves the right to amend these Terms and Conditions at its sole discretion.

19.2. In the event of amendments to these Terms and Conditions, Toner Support Ltd. shall regulate its relationship with the User in accordance with the provisions of Article 147(b) of the Consumer Protection Act.

19.3. If a User explicitly declares that they do not accept the amendments to these Terms and Conditions, Toner Support Ltd. reserves the right to temporarily suspend or permanently terminate the User's access to the Services and Products, while any obligations arising prior to the suspension shall remain valid and enforceable.

19.4. A User who has not used their account for its intended purpose for a period of three months may be contacted personally or by letter to discuss the reasons. Depending on the outcome and at the discretion of Toner Support Ltd., such User's access rights may be temporarily restricted or the User may be removed from the Website. In such case, Toner Support Ltd. shall notify the User of its decision.

20Access Conditions

20.1. Access to the Website is free of charge. Commercial activity through the Website and access to certain Services require personal registration by completing the mandatory fields marked accordingly.

20.2. Toner Support Ltd. does not guarantee uninterrupted or continuous operation of the Website. Toner Support Ltd. may suspend access—either partially to specific content or entirely to the Website—for an unlimited period of time, whether planned or unplanned, without being liable for any damages that may result from such interruption.

21Access Security

21.1. The Website may contain links to third-party websites that are not under the control of Toner Support Ltd. Toner Support Ltd. neither recommends nor endorses any third-party website accessible through the Website. Whenever a Visitor or User accesses a website that is not owned by Toner Support Ltd., they do so entirely at their own risk. Toner Support Ltd. shall not be responsible for the accuracy or reliability of any information, data, opinion, advice, or statement published on such third-party websites. Links are provided solely for the convenience of Users, and their inclusion does not constitute an endorsement or acceptance of responsibility for the content or security of those websites.

21.2. Toner Support Ltd. may redirect Users to other websites owned and/or controlled by Toner Support Ltd. or its affiliated companies. In such cases, these Terms and Conditions shall continue to apply to the User.

22User

22.1. The User shall not disclose their username or password to third parties. If the User is required to do so by law or any other applicable legal provision, they shall immediately notify Toner Support Ltd. of the circumstances.

22.2. The User shall not disclose, distribute, provide, or make available to third parties any information or data obtained or accessed while using the Website.

22.3. By sending materials to the Website servers via email or through the Website, including but not limited to such methods, the User confirms that:

- the materials and the information contained therein do not include anything contrary to applicable law, public morals, or otherwise unsuitable for publication;
- the User has used all appropriate means to detect and remove viruses or any other harmful or potentially destructive elements and software before transmitting the materials and information.

22.4. The Distributor shall not be bound by any obligation to fulfill an Order where incorrect or incomplete information regarding the account holder, address, contact person, and/or telephone number has been provided during User registration or when submitting the Order.

22.5. The User shall indemnify Toner Support Ltd. and any third parties for all damages and lost profits resulting from claims and/or compensation paid in connection with websites, hyperlinks, attached files, materials, or information used, uploaded, transmitted, distributed, or otherwise made available by the User through the Website in violation of the law, these Terms and Conditions, public morals, or accepted Internet etiquette.

22.6. Although Toner Support Ltd. makes continuous efforts to ensure that the information published on the Website is accurate and reliable, it assumes no responsibility for its accuracy. Toner Support Ltd. may modify Product information or data at any time without prior notice. References to products bearing trademarks that are not owned by Toner Support Ltd. are provided solely for informational purposes and do not constitute an endorsement or recommendation.

22.7. The Distributor shall not be liable for failure to provide a Service where circumstances occur that could not reasonably have been foreseen or prevented, including force majeure, accidental events, problems affecting the global Internet network, or interruptions in the provision of services beyond the Distributor's control.

22.8. Toner Support Ltd. shall not be liable for possible typographical errors, differences in color visualization on the User's computer equipment, or changes in the design, appearance, or construction of the Products.

22.9. Toner Support Ltd. shall not be liable to Users or third parties for damages or loss of profits resulting from the termination, suspension, modification, or restriction of the Services, deletion, modification, loss, inaccuracy, unreliability, or incompleteness of data, messages, or other information transmitted, used, stored, or made available through the Website.

22.10. Toner Support Ltd. shall not be liable for damage to software, hardware, or telecommunications equipment, or for the loss of data arising from materials or resources accessed, downloaded, or otherwise used through the Services provided on the Website. Advice, consultations, or assistance provided by the specialists or employees of Toner Support Ltd. in connection with the use of the Services shall not create any additional obligations or liability for Toner Support Ltd.

23Personal Data and Privacy

23.1. Toner Support Ltd. has the right to collect and use information about the Users of the Website. "Personal Data" means any information that identifies you or may be used to identify or contact you, directly or online. This information includes your name, email address, physical address, telephone number, personal identification number, and payment card number. We collect personal identification data only with your consent, where such data has been voluntarily provided by you through the Website or by other means.

23.2. Toner Support Ltd., as well as its representative for commercial activities through the Website, TONER STREAM Ltd., are registered personal data controllers in accordance with the applicable legislation. Personal data provided by the User shall be collected and processed in accordance with the applicable Bulgarian legislation and the rules governing personal data protection solely for the purposes of providing Products and/or Services and improving them. Access to such personal data may be granted to third parties entitled to receive it under the applicable legislation, including the competent judicial authorities.

23.3. It is possible to visit the Website without providing any personal data. Certain sections of the Website, however, are accessible only after User registration, during which personal data is provided as part of the registration process or when accessing the User's personal profile. By providing such data, the User agrees that Toner Support Ltd. may store and use it within the limits permitted by law.

23.4. Toner Support Ltd. respects and undertakes to strictly protect the confidentiality of the data collected during visits to the Website. Through this statement, Toner Support Ltd. informs you of its Privacy Policy and Personal Data Protection Policy, explains what information is collected, how it is used, and how you may access and request amendments to such information.

23.5. The Privacy Policy represents our established practices and procedures in this field. Any approved amendment to this policy shall be published in this section and shall remain highlighted for thirty (30) calendar days.

23.6. Toner Support Ltd. takes appropriate precautions to protect confidentiality and security and to prevent malicious or accidental disclosure of personal data. Only authorized personnel of Toner Support Ltd. have access to personal data, and such employees are obliged to treat the information as confidential and in full compliance with the applicable personal data protection legislation.

24What Personal Data We Collect. How We Use the Information

24.1. Toner Support Ltd. uses the personal data collected during registration on the Website solely for the purposes of its commercial relationship with registered Users.

24.2. Information may be obtained not only directly from the User but also through Website access logs or cookies. A cookie is a text file that websites send to a visitor's computer or another Internet-connected device to uniquely identify the visitor's browser or to store information or browser settings.
Information collected through cookies is used exclusively for statistical analysis of User behavior in order to evaluate interest in different sections of the Website. Such information does not personally identify Users, does not create user profiles, and is not stored as personal data.

24.3. Toner Support Ltd. shall not sell, rent, speculate with, intentionally disclose, or provide a User's personal data to third parties except in any of the following cases:
- where the User has given prior written consent;
- where disclosure is necessary for the provision of Services to the User in order to ensure their proper and high-quality execution;
- where disclosure is required by law in connection with legal proceedings, prevention of abuse, or other legal actions.

25Reviewing and Modifying Personal Data

25.1. If you wish your personal data stored in your account to be modified or deleted, please contact us at office@tonersupport.com. You may also request access to all personal information we hold about you by submitting a written request to the same email address, by post, or in person at our office.

26Restrictions of Use

26.1. The entire content of this Website is protected by copyright, except for those parts that have been intentionally made available under expressly stated permissions. The information provided on the Website is intended solely for personal use.

26.2. Visitors and Users are not permitted to copy, distribute, modify, transmit, display, reproduce, republish, publish, create derivative works, transfer, sell, or otherwise use any content of the Website for commercial purposes without the prior written consent of Toner Support Ltd.

27Trademarks

27.1. The trademarks, logos, company names, and other marks displayed on this Website are the property of Toner Support Ltd. or their respective owners of trademarks, patents, copyrights, and other intellectual property rights. All registered trademarks belong to their respective owners, and any reference to them on this Website is for informational purposes only. Visitors and Users are not entitled to use these trademarks without the prior written consent of Toner Support Ltd. or their respective owners.

27.2. The trademarks Toner Support and BLACKBOARD are the property of Toner Support Ltd.

28Notices

28.1. Unless expressly stated otherwise, all official notices relating to legal matters or any other formal issue concerning activities carried out through the Website shall be made in writing—by the User to Toner Support Ltd. using the correspondence addresses (electronic and/or postal) published on the Website, and by Toner Support Ltd. to the User using the correspondence address (electronic and/or postal) provided by the User during registration. Notices delivered in this manner shall be deemed duly received unless proven otherwise.
In cases of force majeure, notices may also be sent through any functioning communication medium capable of proving that communication between the parties has taken place.

29Severability

29.1. The possible invalidity of any provision of these Terms and Conditions shall not affect the validity of the remaining provisions.

30Applicable Law

30.1. These Terms and Conditions have been prepared in accordance with the legislation in force in the Republic of Bulgaria. The User agrees that all disputes relating to these Terms and Conditions shall be governed by the competent courts of the Republic of Bulgaria.

30.2. This Agreement constitutes the entire agreement between the User and the Distributor regarding its subject matter, as well as between the User and Toner Support Ltd. regarding the provision of remote services through the Website, and shall apply unless the parties have entered into a separate written agreement. Where such an agreement exists, its provisions shall prevail.

30.3. Any matters not regulated by these Terms and Conditions relating to the performance and interpretation of this Agreement shall be governed by the laws of the Republic of Bulgaria.