Rules and Privacy

1 Purpose of the Document

These Rules of Use and Privacy Policy establish the main conditions under which visitors and registered users use the www.tonersupport.com website, as well as the principles according to which personal data is processed in connection with the use of the Website.

This document does not replace the General Terms and Conditions of Sale, the delivery and payment policies, warranty conditions, return and complaint procedures, or the Cookie Policy where separate documents covering these matters have been published on the Website.

2 Website Administrator

The Website is operated by "Toner Support" Ltd., hereinafter referred to as "Toner Support", "Administrator", or "we".

By using the Website, the visitor confirms that they have read these Rules and agree to use the Website in good faith, lawfully, and for its intended purpose.

3 Access and Use

Access to the public section of the Website is free of charge. Registration or the provision of information required for the fulfillment of a specific request, inquiry, order, or service may be necessary in order to use certain Website functionalities.

The User shall provide accurate, up-to-date, and complete information.
The User is responsible for all actions performed through their account, where such an account has been created.
User account credentials must not be disclosed to unauthorized third parties.
In the event of suspected unauthorized access, the User should contact us without delay.

4 Prohibited Activities

The following activities are prohibited when using the Website:

using the Website in violation of applicable legislation or the rights of third parties;
attempting unauthorized access to user accounts, systems, servers, databases, or protected areas of the Website;
introducing, transmitting, or distributing malicious code, viruses, or any other technical means capable of disrupting the operation of the Website;
automated extraction or mass copying of Website content where such actions exceed the normal use of the Website and have not been expressly authorized;
impersonating another person or intentionally providing false information.

Where a violation has been identified, we may restrict access to specific Website functionalities or to a user account where such restriction is necessary to protect the Website, its users, our rights, or the rights of third parties.

5 Content and Intellectual Property

Texts, images, graphics, logos, product descriptions, databases, software components, and other Website content may be protected by copyright, trademark rights, or other intellectual property rights.

The content may be used solely for personal and informational purposes unless expressly stated otherwise. Reproduction, distribution, modification, or commercial use of protected content without the appropriate authorization is prohibited.

6 Availability and Technical Operation

We make every effort to ensure the reliable and secure operation of the Website. However, access to the Website or to certain functionalities may occasionally be temporarily restricted due to maintenance, technical issues, updates, external services, or other circumstances.

7 What Personal Data We May Process

Depending on the way you use the Website and our services, we may process only the personal data that is necessary for the relevant purpose.

Identification Data – for example, your name and company details, where required.
Contact Information – such as telephone number, email address, and mailing address.
Profile Information – information related to the registration and use of a user account.
Order and Service Information – information required to process an order, delivery, service, warranty claim, or any other request.
Communication Data – the content of inquiries, messages, and correspondence exchanged with us.

Where payment is made through an external payment service provider, certain payment-related information may be processed directly by that provider in accordance with its own rules and security measures.

8 Purposes for Processing Personal Data

registration, management, and protection of user accounts;
processing inquiries and providing the requested assistance;
receiving, administering, and fulfilling orders and services;
delivery, invoicing, payment processing, and accounting;
warranty, service, and after-sales support;
preventing abuse and protecting our information systems;
compliance with applicable legal obligations;
protection of our legitimate rights and interests in the event of disputes or legal claims;
marketing communications where there is an applicable legal basis and, where required by law, after obtaining your consent.

9 Legal Basis for Processing

Depending on the specific processing activity, personal data may be processed on one or more of the following legal grounds:

taking steps at the request of the data subject prior to entering into a contract;
performance of a contract or fulfillment of an order;
compliance with a legal obligation;
our legitimate interests, provided they do not override the rights and freedoms of the individual;
the data subject's consent, where such consent is required under the applicable legislation.

10 Recipients of Personal Data

Where necessary for the performance of the relevant activity, personal data may be shared with service providers assisting us in delivering our services, in compliance with applicable data protection requirements.

courier and transportation companies;
payment service providers and banks;
hosting providers, information system providers, technical support providers, and electronic communication service providers;
accounting, legal, and other professional advisers where necessary;
competent governmental and judicial authorities where disclosure is required by law.

We do not disclose personal data to third parties for their own independent marketing purposes without an appropriate legal basis.

11 Data Retention Periods

We retain personal data for the period necessary to achieve the purpose for which it was collected and for any additional period required by applicable legislation or necessary for the establishment, exercise, or defense of legal claims.

The specific retention period depends on the type of data, the nature of the relationship, the applicable accounting, tax, and other legal requirements, as well as the need to protect legitimate rights. When personal data is no longer necessary, it is deleted, anonymized, or otherwise appropriately restricted.

12 Your Rights

Subject to the applicable personal data protection legislation, you may exercise the following rights:

the right to receive information about and access the personal data we process about you;
the right to have inaccurate or incomplete personal data corrected;
the right to erasure ("right to be forgotten") where the legal requirements are met;
the right to restrict the processing of your personal data;
the right to data portability, where applicable;
the right to object to certain types of processing;
the right to withdraw your consent at any time where the processing is based on consent;
the right to lodge a complaint with the competent supervisory authority responsible for personal data protection.

Withdrawal of consent shall not affect the lawfulness of any processing carried out prior to its withdrawal.

13 Exercising Your Rights

If you wish to exercise any of your rights or have questions regarding the processing of your personal data, you may contact us using the contact channels published on the Website.

Where necessary, we may request additional information to verify the identity of the applicant and prevent unauthorized disclosure, modification, or deletion of personal data.

14 Data Security

We implement appropriate organizational and technical measures to protect personal data against unauthorized access, unauthorized use, alteration, loss, or destruction, taking into account the nature of the processed information and the reasonably foreseeable risks.

Access to personal data is granted only to persons who require such access in connection with the performance of their official duties or contractual obligations.

15 Cookies and Similar Technologies

The Website may use cookies and similar technologies to ensure its proper operation, remember user preferences, provide security, analyze Website usage, and for other legitimate purposes.

Detailed information regarding the types of cookies, their purposes, retention periods, and the available preference management options is provided in the separate Cookie Policy published on the Website.

16 External Links

The Website may contain links to third-party websites, platforms, or services. Once you leave our Website, any processing of your personal data by the respective third party is carried out in accordance with that party's own policies and terms of use.

We recommend reviewing the privacy policies and terms of use of every external website or service you visit.

17 Changes to this Document

These Rules of Use and Privacy Policy may be updated whenever changes occur to the Website, our services, the way personal data is processed, or the applicable legislation.

The latest version will always be published on this page. Where the changes are substantial and this is required by law, additional information or an appropriate notification will be provided.

18 Contact Information

"Toner Support" Ltd.
14A Prof. Ivan Georgov St.
1220 Sofia, Bulgaria
UIC: 200410097
Phone: +359 2 980 90 96
Email: office@tonersupport.com

You may use these contact details if you have any questions regarding these Rules of Use and Privacy Policy, the use of the Website, or the processing of your personal data.