Mon - Fri 09:00 AM - 06:00 PM 
What types of toner cartridges does Toner Support Ltd. buy and not buy?
Toner Support Ltd. buys original (OEM), non-refilled, empty toner cartridges for all popular brands of printers, copiers, and multifunction printers (MFPs) on the Bulgarian market, including Brother, Canon, Dell, Epson, Hewlett Packard (HP), Lexmark, Ricoh, Samsung, Xerox, Pantum, Okidata, Panasonic, Sharp. It is important to note that Toner Support Ltd. does not buy compatible toner cartridges!
Who should I contact if I have empty toner cartridges?
To learn more about the empty toner cartridge buyback process, please visit our website and see the "Toner Cartridge Buyback" section, as well as our Terms and Conditions. On our website's homepage, you can also find the "Contact Us" section, where you will find the telephone numbers you can use to contact us with any additional questions. We will be happy to assist you.
Where and how can I send you my toner cartridges?
After making prior arrangements with one of our representatives, you can send your toner cartridges to the Toner Support Ltd. depot at the following address:
14A Prof. Ivan Georgov St.
1220 Sofia
Contact person: Petar Stoev
Tel: 02 418 66 37
Mobile: 0894 48 77 85
Email: pstoev@tonersupport.com
What happens if the toner cartridges are damaged during transportation?
If the damage is caused by improper transportation by the courier company, liability for the damage should be covered by the shipment insurance, provided that such insurance was requested when the shipment was sent. If the damage is caused by improper packaging, Toner Support Ltd. reserves the right to refuse payment for the damaged toner cartridge.
My cartridges are at the Toner Support depot. What happens next?
Empty toner cartridges arriving at our depot are inspected for suitability immediately upon receipt. If everything is in order, their value is paid. Please note that for larger quantities (over 50 units), the inspection may take some time!
What is the difference between „virgin“ and „non-virgin“ toner cartridges?
„Virgin“ cartridges are empty toner cartridges made by the manufacturer of your printer or MFP after their first use. They have never been modified or refilled in any way.
„Non-virgin“ cartridges are empty toner cartridges that have been used more than once, i.e. they have been refilled, remanufactured, streamed, recycled, or are compatible cartridges.
What is a "starter" toner cartridge?
A "starter" toner cartridge is the cartridge supplied by the manufacturer with your brand-new printer or MFP. Starter cartridges differ from standard cartridges and usually have a lower capacity for fewer printed pages. Toner Support does not buy empty starter cartridges.
How and when will I be paid?
The value of the empty toner cartridges you provide will be paid immediately after they have been inspected and approved. Individuals can receive payment in cash, with payment made exclusively at the Toner Support Ltd. office located at the same address as our depot. Legal entities may also receive payment by bank transfer.
Does quantity affect the price? What if I have 1 or 2 cartridges? What if I have 43? Or 105?
The unit prices shown on our website apply to quantities of up to 10 units. For larger quantities and rarer models, the price is subject to negotiation.
